Frequently Asked Questions

Do I need to set up an account to place an order?
No,but it is advisable that you register your account. The process is quick and easy. It will enable us to save your details for future visits.

How do I make a purchase? 

Once you have chosen your item, select the quantity and click ‘ADD TO SHOPPING CART, then click on ‘CHECKOUT’ icon to review your shopping list, and finally ‘PROCEED WITH PURCHASE’ to complete your order.

What if during order placement the transaction fails but money gets deducted from my card ?

No need to worry, the money gets credited back to your card.

Which payment methods do you accept ?

We accept visa/mastercard payments. We also support net banking/UPI/EMI banking & COD  payment options.

Does "TOK" offer genuine Kashmiri products & brands ?

Yes, "TOK" offers carefully curated brands from Kashmir that are known for quality & authentic Kashmiri products.

How do I contact "TOK" ?

For any order related query, you can contact us at You can also reach us at +91- 8552074156

Can I cancel my order?

Yes,you can cancel your order any time before its shipment. You can contact us at for further help.

What about the refund in case of canceled order?

You will get 100% refund of your paid amount (after adjusting "shipping charges") when you cancel your order